Questions and answers
Questions people ask before they choose.
What Sindria costs, whether there is a contract, who owns the number, how the auto attendant and call routing work, and how a business gets set up. Each answer is short, and leads to the page that says more.
What is Sindria Phone Systems?
A hosted VoIP business phone system, also called a cloud PBX, that you draw. Boxes and arrows decide how every call is answered, and what you draw is exactly what runs. Each business has a system of its own, on a machine of its own.
How much does it cost?
$19 for each person, each month. There is no minimum, no term and no platform fee. The arithmetic is on the pricing page.
Is there a contract?
No. It is month to month, and there is nothing to buy out when you go.
Are calls included?
Yes. Calls on the number we give you are included in the $19, within fair use. The fair use page says exactly what that means, in numbers.
Who owns the phone number?
You do. A number from us leaves with you, and if you leave we keep it for 90 days so it has time to move to your next provider. You can also run on a carrier account in your own name.
Does it have an auto attendant?
Yes. The menu a caller hears is the step “Caller picks an option” on your call flow, with an arrow for each key. How the auto attendant works.
Can a call ring several people, or go to a mobile?
Yes. The step “Ring a group” rings several people for one call, and the step “Ring an outside number” passes a call on to a mobile or to any other number.
What happens to calls when we are closed?
Whatever you draw. The step “Are we open?” sends calls one way in your business hours and another way when you are closed or on a holiday, for example to a voicemail box.
How do I change how calls are answered?
You change the drawing. Adding an option to a menu, or changing who answers, is moving an arrow, and the phones do what the drawing says. There is no ticket to raise and nobody to wait for.
Can I see what happened on a call?
Yes. Call history shows your most recent calls and the path each one took through your call flow, and there is a log of every change made, with the name of who made it.
Is it a cloud PBX, or do I need hardware in the office?
It is a cloud PBX. We host the phone system for you, and there is no box in your office. What a cloud PBX is.
What is in the product today?
The home page lists everything that is in the product today, and the one thing that is still on the way.
Is it only for small businesses?
No. It is one product at one price a person, for a solo practice with one line or a company with menus and ring groups for whole departments.
What does the assistant do?
You describe the change you want in plain words. You are shown exactly what will differ, and nothing is applied until you approve it. It runs on an Anthropic account that you hold, and is billed by them.
I look after phones for other businesses. Can I offer it?
Yes. An IT provider or consultant can set businesses up on Sindria and earn a 20% commission on what they pay. Your customer pays Sindria directly, so it is not reselling. The page for IT providers.
How does a business get started?
On the Get started page. We set up a machine of its own for your business, with a number on it, and you sign in and draw your call flow.
Where is Sindria Phone Systems?
In Raleigh, North Carolina.
How do I reach somebody?
Write to support@sindriaphonesystems.com, or ring 919-446-5484. The support page says what to include.
Ready to start?
It starts on one page: who you are, and how many people need a phone.