Auto attendant
An auto attendant you draw yourself.
An auto attendant answers the call and offers the caller a menu: press 1 for sales, 2 for support. It is also called an IVR, or a phone menu. On Sindria it is one step on a drawing, and you change it yourself in a minute.
How it works
A menu is a step on your call flow
Your call flow is a drawing of boxes and arrows. A call comes in at one end and follows the arrows. The auto attendant is the step “Caller picks an option”: it plays your greeting, waits for a key, and has an arrow out for each key you set up.
Each arrow leads to another step, so each key can do whatever the rest of the drawing can do.
What a key can do
Where each option leads
Ring one person
The step “Ring someone” rings the extension you choose.
Ring a team
The step “Ring a group” rings several people for the one call.
Pass the call on
The step “Ring an outside number” sends it to a mobile or to any other number.
Take a message
The step “Take a message” sends the caller to a voicemail box.
Another menu
An option can lead to a second “Caller picks an option” step, for a menu under a menu.
Depend on the time
Put “Are we open?” in front, and callers get the menu in hours and a message out of hours.
When a caller does nothing
No dead ends
The step has two more ways out besides the keys: one for “Nobody pressed anything” and one for “Wrong key”. You draw where each of those goes, so a caller who waits, or presses the wrong thing, still reaches a person or a voicemail box.
Changing it
No ticket, and nobody to wait for
Adding an option, or pointing one somewhere else, is moving an arrow. You do it yourself, and the phones do what the drawing says. Afterwards the call history shows the path each call took, so you can see the menu being used.
It is part of every Sindria system, in the $19 a person a month. How it works.
Ready to start?
It starts on one page: who you are, and how many people need a phone.